Refund & Order Resolution Policy

NB Biopharma LLC ("NB Biopharma," "we," "us," or "our") distributes temperature-sensitive, research-grade compounds to verified providers. Because product integrity depends on controlled storage and handling, we maintain strict policies regarding cancellations, returns, and refunds. This policy explains how order issues are resolved.

1. All Sales Final

Products cannot be returned after shipment. Once materials leave NB Biopharma's control, storage and handling conditions can no longer be verified, so all sales are final once an order has shipped.

2. Order Cancellations

Cancellations are accepted only before an order has shipped. To request a cancellation, email support@nbbiopharma.com with your order number. Approved pre-shipment cancellations receive a full refund.

3. Product Defects

If you believe a product is defective, you must notify us within 14 days of receipt. A defect claim requires:

• Your order number.
• Product details.
• A description of the issue.
• Supporting documentation or photos.

NB Biopharma will replace or refund products with confirmed defects at our reasonable discretion.

4. Damaged, Missing, or Incorrect Items

If your order arrives damaged, is missing items, or contains incorrect items, you must report it within 48 hours of delivery. Please include photos and your order details. Resolution will be determined at NB Biopharma's reasonable discretion.

5. Refund Processing

Refunds are issued only for approved pre-shipment cancellations, confirmed product defects, or shipping errors. Approved refunds are processed within approximately 10 business days to the original payment method.

6. Shipping

We ship within the United States only. Any international orders will be canceled and refunded. Title and risk of loss pass to the provider upon delivery by the carrier, and NB Biopharma is not responsible for carrier delays.

7. Storage Requirements

Providers are responsible for maintaining proper storage conditions upon receipt. NB Biopharma is not responsible for product degradation resulting from improper storage after delivery.

8. Regulatory Status

NB Biopharma provides no medical or clinical guidance. Providers bear sole responsibility for regulatory compliance and appropriate use within the scope of their professional license.

9. Contact Information

For questions about cancellations, refunds, or order resolution, please contact us:

NB Biopharma LLC
7901 4th St N, Suite 300, St. Petersburg, FL 33702
Email: support@nbbiopharma.com
Hours: Mon–Fri, 9 AM–5 PM EST

10. Changes to This Policy

We may update this Refund & Order Resolution Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Website and our services after changes are posted constitutes your acceptance of the updated policy.