Privacy Policy

NB Biopharma LLC ("NB Biopharma," "we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.nbbiopharma.com (the "Website") or interact with our services.

The Website and our services are intended solely for verified licensed healthcare professionals, licensed practices, qualified research institutions, and group purchasing organizations (GPOs). NB Biopharma is a supplier of research-grade compounds sourced through licensed U.S. compounding pharmacies. We are not a manufacturer and not a compounding pharmacy, and we do not provide medical advice, clinical guidance, or treatment recommendations. By accessing the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information in several ways: information you provide directly, information collected automatically, and information we receive from third parties.

1.1 Information You Provide Directly

When you register for an account, apply for access, place an order, or communicate with us, you may provide:

• Account registration information: full name, email address, phone number, and business address.
• Professional credentials: license type, license number, state of licensure, DEA number, and NPI number.
• Business information: tax identification number (EIN) and reseller permit number.
• Identity and credential verification documents: your business or professional license and reseller's certificate.
• Payment and billing information collected and processed through third-party payment processors.
• Order history and records of your transactions with us.
• Communications you send to us, including support requests and correspondence.
• GPO and partner application information submitted when applying for institutional or group purchasing access.

1.2 Information Collected Automatically

When you use the Website, we may automatically collect:

• Device and connection information, such as IP address, browser type, and operating system.
• Usage data, including pages visited, links clicked, and time spent on the Website.
• Approximate location derived from your IP address.
• Cookies and similar technologies as described in Section 6.

1.3 Information From Third Parties

We may receive information about you from:

• Identity and credential verification services.
• Payment processors.
• Shipping carriers and logistics providers.
• Analytics providers.

2. How We Use Your Information

We use the information we collect to:

• Create, manage, and maintain your account.
• Verify your professional credentials and eligibility.
• Process, fulfill, and deliver your orders.
• Provide customer support and respond to your inquiries.
• Comply with legal, tax, and regulatory obligations applicable to our business.
• Support quality assurance and safety efforts.
• Operate, maintain, and improve the Website and our services.
• Send transactional and, where permitted, marketing communications.
• Protect the security of our systems and prevent fraud.

3. How We Share Your Information

We do not sell your personal information. We share information only as described below.

3.1 Service Providers

We share information with trusted service providers who perform functions on our behalf, including:

• Payment processors.
• Shipping and logistics providers.
• Email and communications platforms.
• Cloud hosting (our Website is hosted on Netlify).
• Data storage (application data is stored using Supabase, a secure cloud database).
• Analytics providers.
• Identity and credential verification services.

3.2 Legal Requirements

We may disclose information when required to comply with applicable law, regulation, legal process, or governmental request, or to protect our rights, safety, and property or that of others.

3.3 Business Transfers

If NB Biopharma is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share information for other purposes with your consent or at your direction.

3.5 Aggregate and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Policy and to meet our legal obligations:

• Account and transaction records: retained for seven (7) years.
• Credential information: retained for the duration of your account plus seven (7) years.
• Communications: retained for three (3) years.
• Analytics data: retained in aggregate form for up to three (3) years.

5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information, including SSL/TLS encryption in transit and access controls that limit who can view your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential cookies, required for the Website to function.
• Analytics cookies, which help us understand how the Website is used.
• Functional cookies, which remember your preferences.
• Marketing cookies, where applicable and permitted.

6.2 Managing Cookies

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

6.3 Do Not Track

Our Website does not currently respond to "Do Not Track" signals from browsers.

7. Your Rights and Choices

7.1 Access and Update

You may access and update your account information by logging into your account or contacting us.

7.2 Marketing Opt-Out

You may opt out of marketing communications at any time by following the unsubscribe instructions in those messages or by contacting us.

7.3 Account Deletion

You may request deletion of your account by contacting us, subject to our legal and recordkeeping obligations.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), provides you with certain rights, including the right to:

• Know what personal information we collect and how we use it.
• Request deletion of your personal information.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information. NB Biopharma does not sell your personal information or share it for cross-context behavioral advertising.
• Limit the use of sensitive personal information.
• Not be discriminated against for exercising your rights.

To exercise these rights, contact us at support@nbbiopharma.com. We will respond within forty-five (45) days as required by law. California residents may also request certain information regarding our disclosure of personal information under California's "Shine the Light" law.

9. Children's Privacy

The Website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it.

10. Third-Party Links and Services

The Website may contain links to third-party websites and social media platforms that we do not control. We are not responsible for the privacy practices of those third parties. Our Website is hosted on Netlify and our application data is stored using Supabase; you may review those providers' privacy policies to understand how they handle information.

11. Social Media

If you interact with us through social media platforms, your interactions are governed by the privacy policies of those platforms. We encourage you to review their policies.

12. International Users

The Website is intended for use within the United States. We do not ship internationally, and information you provide is processed and stored in the United States. If you access the Website from outside the United States, you do so at your own risk and consent to the processing of your information in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Policy.

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

NB Biopharma LLC
7901 4th St N, Suite 300, St. Petersburg, FL 33702
Email: support@nbbiopharma.com
Hours: Mon–Fri, 9 AM–5 PM EST